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Support centre

Find an answer or start a private conversation with The Oasis team.

Common questions

How do I submit a game?

Open the creator portal and choose Submit a game. Add a description, genre, creator name, cover and game link. Every submission stays pending until an administrator reviews it.

Can I sell a mod?

You must have permission to distribute the mod and all included assets. Explain any required base game, version, license and dependencies in your listing. Do not upload someone else’s game files.

How much does The Oasis charge?

Joining and free game submissions are free. The Oasis platform fee is 10% of each sale. With the current destination-charge setup, Stripe processing fees come from the platform’s share.

When can I buy paid games?

Paid purchases are available for eligible games and connected creators.

Where is my game download?

Open the game in your library. Approved free games link to the creator’s game or download page. Paid games unlock only after the server verifies the payment. Concept examples have no downloads.

How do I report a problem?

Create a support request below. For an inappropriate message, use its report button. You can block a direct-message sender and manage blocked members in Settings.

Already opened a request?

Your ticket and replies are saved in Messages. Support replies also appear in Notifications.

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Include the game name and what went wrong. Never share passwords, payment keys or card details.

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